FREQUENTLY ASKED QUESTIONS

We pride ourselves on our integrity, our gemology expertise, and our high-quality workmanship. Each piece comes with detailed gem certification. All pieces are stamped with 750 hallmarks for 18 karat gold content, laser inscriptions of the diamond weight in carats and special product information.

Will my ring fit?

If you do not know your ring size, you can download our ring sizing guide here. Alternatively, your local jewellery store can measure this for you. We can then make the ring to their nominated size.

How will I receive my purchase?

All Kate McCoy products are freighted through FedEx Malca Amit, with insurance. The customer must be present to receive from the courier and sign off on the receipt. We do not under any circumstances deliver goods to post office boxes in any country.
Please note, you may incur taxes that will require payment before your goods will be released from your country’s customs department. Our prices do not include the tax amount payable for your county. You will be required to pay any taxes in addition to the price published on our website for the product. Duty Calculator

Do you offer refunds?

We only accept refunds due to a manufacturing default, unfortunately, we cannot refund your purchase if you change your mind.

Can I try a piece on?

Please contact us to discuss options for trying the jewellery on.

How will my purchase protect nature?

We have calculated what each purchase tangibly actions to protect Nature. We provide transparent accountability to those actions via on the ground Alliance Wildlife ranger reports conducted monthly at Shinta Mani Wild Ranger Station.

To follow the progress of your contribution, you may opt to receive these reports via email once you have completed your purchase.

Which pieces can I customize?

You may customise any of the pieces by colour and size based on availability of gems. There may be a price difference according to specifics of the customisation.

What are the payment methods?

We accept all major credit cards and direct debit bank transfer. Credit cards incur a 2.9% fee.

What are the delivery timelines?

Once your payment has been made and your funds have cleared, we will ship your product in 1-10 working days. If you have ordered a piece that requires a size adjustment or customisation you can expect your piece to ship within 4 – 8 weeks. We require this time frame due to each gem and diamond being meticulously hand-selected and each piece carefully and exquisitely handcrafted in our workshop to ensure the highest possible quality.

Please note all orders are exclusive of taxes. You are responsible for paying any taxes in your country of import. if you have any questions relating to tax please contact us here. Thank you.